Delivery & Acceptance Terms & Conditions - Ceramico Tiles & Bathrooms

DELIVERY & ACCEPTANCE TERMS & CONDITIONS

ALL DELIVERY CHARGES ARE NON-NEGOTIABLE AND NON-REFUNDABLE.

PICK UPS FROM OUR WAREHOUSE REQUIRE A MINIMUM 24 HOURS NOTICE.

ALL PRODUCTS MUST BE PAID IN FULL BEFORE DELIVERY/PICK UP, WE RESERVE THE RIGHT TO REFUSE DELIVERY/PICK UP UNTIL THE BALANCE IS PAID IN FULL.

CUSTOMER IS TO ENSURE THAT A SUITABLE VEHICLE IS USED FOR PICK UPS. STANDARD VEHICLES ARE ONLY SUITED FOR A SMALL NUMBER OF BOXES.

WE REQUIRE A MINIMUM 3 WORKING DAYS NOTICE TO ORGANISE DELIVERY.

WHEN GOODS ARE DELIVERED TO A BUILDING SITE OR ANY OTHER POINT SPECIFIED BY THE BUYER, THE GOODS ARE AT THE RISK OF THE BUYER FROM THE TIME LEAVING OUR STORE, WHILE IN TRANSIT AND UPON DELIVERY AND WHETHER OR NOT ANY RECEIPT FOR DELIVERY IS GIVEN.

CERAMICO TILES & BATHROOMS USE THIRD PARTY DELIVERY COMPANY TO DELIVER YOUR GOODS. YOU AGREE THAT YOUR DETAILS, INCLUDING YOUR NAME, DELIVERY ADDRESS AND PHONE NUMBER, WILL BE SUPPLIED TO THE DELIVERY COMPANY FOR THE PURPOSE OF DELIVERING YOUR GOODS.

YOU WILL BE CHARGED A DELIVERY FEE PER DELIVERY, WHICH MAY VARY DEPENDING ON THE QUANTITY OF PRODUCT BEING DELIVERED, THE METHOD OF DELIVERY AND THE LOCATION OF THE DELIVERY.

CERAMICO TILES & BATHROOMS ARE NOT RESPONSIBLE FOR ANY BREAKAGES OR DAMAGE WHICH MAY OCCUR DURING DELIVERY.

ALL PRODUCTS MUST BE STORED IN A SAFE DRY AREA.

TO ENSURE DELIVERY CAN TAKE PLACE, YOU AGREE TO PROVIDE UNRESTRICTED, SAFE AND EASILY ACCESSIBLE ACCESS AND PARKING FOR THE DELIVERY VEHICLE AND TO THE PREMISES. IF THERE IS NO ONE AVAILABLE AT THE DELIVERY ADDRESS TO ACCEPT DELIVERY, OR THERE IS LIMITED ACCESS TO THE DELIVERY ADDRESS OR IT IS UNSAFE OR IMPRACTICAL TO MAKE DELIVERY OR FOR ANY OTHER REASON DELIVERY CANNOT TAKE PLACE, YOU MAY BE REQUIRED TO PAY FOR AN ADDITIONAL DELIVERY FEE FOR RE-DELIVERY.

YOU OR YOUR REPRESENTATIVE MAY BE REQUIRED TO SIGN A DELIVERY FORM TO CONFIRM THAT THE DELIVERY HAS TAKEN PLACE.

ONCE DELIVERED, OR COLLECTED, YOU MUST INSPECT THE GOODS AND ENSURE THE GOODS DELIVERED MATCH YOUR ORDER. YOU MUST LET US KNOW ABOUT ANY DAMAGED, MISSING AND INCORRECT GOODS WITHIN 24 HOURS.

Sue Humphries

5. October, 2024.

We now have a spectacular bathroom created by Ceramico. Not only does it look stunning, but the quality of the workmanship is outstanding. The entire experience has been exceptional. From the initial quote and ongoing communication throughout with Paul. To Erin who kindly assisted us with our product choices and remained patient and understanding even when we changed our minds a few times. To Jack who was the team lead and onsite contact who was so easy to work with. He was always respectful and informative. Offering several great suggestions that clearly demonstrated his knowledge and desire for perfection (exactly what you need when you are as fussy as we are). The quality of his work and attention to every little detail was exceptional. All the other tradies from the apprentice, to the plumbers, electrician and demo guys were also fabulous. Providing great service, being very respectful of our home (and dog), and cleaning up after each job. We are THRILLED with our beautiful bathroom and give Ceramico five thousand stars.

Paul Campbell (Paul)

27. September, 2024.

WOW WOW WOW. This is without a doubt your one stop shop for bathroom products, knowledge and from renovation to completed installation. Ensuite done in just under 2 weeks, And it's stunning. Now special mention goes to BEN who transformed our ensuite from ho hum to Incredible. Ben is extremely polite, asks the right questions and provides truthful answers. Ben kept us up to date on all steps right through to completion and YES left the work site areas clean everyday. His skill at tiling has to be seen to be believed. Now he is also doing our main bathroom. In closing the Apprentices are very well looked after and very polite which is a big thing for me.

Aaron Wheeler

30. July, 2024.

I would like to thank the amazing team at Ceramico for helping us turn our laundry and ensuite into what we dreamed of. The entire team are extremely friendly, courteous and professional and assisted us along the way with no issues. Thankyou to the amazing sales team of Cheryl, Leah and Erin who helped us style our rooms perfectly and to Jack and Kyle the wonderful tradesmen who put this all together, we would not have been able to achieve what we wanted without your help. I would also like to thank Paul and Carl who were amazing to work with and ensured we were well looked after. The team are highly motivated and their quality of work is amazing. I can not recommend Ceramico highly enough to anyone who is looking at getting any reservations. Thank you all very much! Aaron & Emma Wheeler.

Jeni Kim

27. July, 2024.

Unbelievable service. 2nd time user. Carl (or Karl), Leah and Aaron helped me to choose a new rain shower and hand shower to DIY replace damaged ones with cost effective good quality products. It costs me $120 for both. Well done for 5 years successful local bussiness. Definitely re commended!

Liz Mackintosh

18. July, 2024.

Just recently had these guys do an amazing Reno on our bathroom/ laundry and toilet. In under three weeks the whole job was done and dusted with no disturbance to the household. All work was carried out to a very high standard and work site clean everyday. Most days no one was home so just left the keys so they could get in and lock up at the end of the day. I must say every aspect of the Reno was on point and I can’t fault a thing. It was worth the wait and every cent I spent on it. To say I’m happy is an understatement. Thank you Paul for checking in on it all. Thank you Erin for helping me make my selections, your help was invaluable. Thank you also all other tradies but the biggest Thank you goes to Ben and Kyle for going above and beyond. Ben your attention to detail is 👌🏼

Timothy Soh

20. June, 2024.

Came in looking to match some tiles needed for my kitchen and the staff was amazing to deal with! They were able to help me locate and source out tiles to suit within the day! Would recommend for anyone looking to source some tiles even if it’s as little as 4 👍

Ryan Gibson

15. March, 2024.

Being a single guy with no sense of interior design, the team at Ceramico have been great to deal with throughout my ensuite and laundry renovations. The demolition team understood the fragility of the interior wall blocks and made sure there was no damage from their tasks. Aaron did an outstanding tiling job and listened to my interests of outcomes of the job and installation of fixtures. Josh the plumber was helpful and showed high quality to his work. Carl, Cheryl, Paul, Leah and Erin were always helpful when in-store and as said at the beginning, as a single guy with no sense of interior design, helped greatly with the design I love. Highly recommend.

Kevin Gohrt

5. March, 2024.

The Ceramico team were an absolute pleasure to work with. Very professional, clean and tidy throughout the whole process. The transformation of our ensuite is amazing. My wife and I couldn't be happier. Highly recommended. It was a pleasure to see a quality tradesman in Aaron who took pride in his work. Thank you to all at Ceramico.

Amanda McCue

29. February, 2024.

Recently had my ensuite done by Ceramico, I’m so super pleased with the results. The standard of professionalism by the whole team was second to none, from help with the design process to the fittings and fixtures, I would like to especially thank Ben and Kyle for all there hard work, you boys are the best!

tamara Logan

17. February, 2024.

Thank you so much to the staff for helping me today 😊 nothing was too hard and your generosity was amazing x